support - unlocking xcommentproProblem Unlocking XCommentPro Software?

Question:  I am unable to unlock the software. Why?

Answer: To make sure you are entering the code correctly, please copy the code into your clipboard. You can then paste the whole code into the first box and it will populate the following boxes with your exact code. Another cause may be your firewall blocking access to our server. If this is the case, please give access to XCommentPro through your firewall, or disable the firewall for the registration process.

If you are using a Mac running the Parallels emulator, sometimes an incorrectly setup configuration means the path to the Documents folder is returned incorrectly. If you can reinstall and specify the xcommentpro-data folder to be located at C:\xcommentpro-data.